D CTI IVR VoIP IP-PBX Email Management Predictive, Power, Progressive & Preview dialling Web Chat & Collaboration Call Recording & Quality Monitoring Browser Based WorkFlow & Scripting Transaction Recording Real-time and Historical Reporting SIP Trunking Telephony Services
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IP-PBX features
IP Contact Centre Platform for Unified Customer Communications
Automatic Call Distribution (ACD)
Predictive / Power / Progressive & Preview Dialing
Interactive Voice Response (IVR)
Self-Service via Interactive Voice Response (IVR)
Voice Mail
Call Recording & Quality Monitoring
Online Email Management
Web Call Back
Web Chat
Web Collaboration
Browser Based WorkFlow & Scripting
Interaction History
Centric’s Integration Capabilities
Reporting
Agent Interface
Supervisor Interface
Carrier-Grade Hosting and Multi-Tenancy
Centric Overview
Please click on the links on the left side for more information about a specific product overview.
PBX Functions
- Music on Hold
- Caller ID
- Call Forward / Divert
- On Busy
- On No Answer
- On Immediate
- Do Not Disturb
- Call Transfer
- Call Parking
- Call Pickup
- Hunt Groups
- Automatic Call Diversion
- When phone logged out
Telephony Functions
- Voice Mail
- Multiple Boxes
- Group Boxes
- Pseudo Boxes
- Audible & Visual notifications
- Auto Attendant
- Multiple Level
- DISA Functionality
- Call Queuing
- DDI
- Automatic Route Selection / LCR
- Digit Manipulation
VoIPFunctions
- SIP Standard
- G.729 & G.711
- Remote Extensions
- IP Trunk Lines
- IP Tie Trunks
- VoIPusing
- NAT, STUN or VPN
- WiFi(using 802.11 standard)
- WiFiphones
- GSM/WiFihandsets
- CTI
- Call Control from PC
- BLF
- Presence
- Web Configuration
- Network Analyser Tool