Centric Overview

D CTI IVR VoIP IP-PBX Email Management Predictive, Power, Progressive & Preview dialling Web Chat & Collaboration Call Recording & Quality Monitoring Browser Based WorkFlow & Scripting Transaction Recording Real-time and Historical Reporting SIP Trunking Telephony Services

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IP-PBX features
IP Contact Centre Platform for Unified Customer Communications
Automatic Call Distribution (ACD)
Predictive / Power / Progressive & Preview Dialing
Interactive Voice Response (IVR)
Self-Service via Interactive Voice Response (IVR)
Voice Mail
Call Recording & Quality Monitoring
Online Email Management
Web Call Back
Web Chat
Web Collaboration
Browser Based WorkFlow & Scripting
Interaction History
Centric’s Integration Capabilities
Agent Interface
Supervisor Interface
Carrier-Grade Hosting and Multi-Tenancy

Centric Overview

Please click on the links on the left side for more information about a specific product overview.

PBX Functions

  • Music on Hold
  • Caller ID
  • Call Forward / Divert
    • On Busy
    • On No Answer
    • On Immediate
  • Do Not Disturb
  • Call Transfer
  • Call Parking
  • Call Pickup
  • Hunt Groups
  • Automatic Call Diversion
    • When phone logged out

Telephony Functions

  • Voice Mail
    • Multiple Boxes
    • Group Boxes
    • Pseudo Boxes
    • Audible & Visual notifications
  • Auto Attendant
    • Multiple Level
    • DISA Functionality
  • Call Queuing
  • DDI
  • Automatic Route Selection / LCR
  • Digit Manipulation


  • SIP Standard
  • G.729 & G.711
  • Remote Extensions
  • IP Trunk Lines
  • IP Tie Trunks
  • VoIPusing
    • NAT, STUN or VPN
  • WiFi(using 802.11 standard)
    • WiFiphones
    • GSM/WiFihandsets
  • CTI
    • Call Control from PC
    • BLF
    • Presence
  • Web Configuration
  • Network Analyser Tool