D CTI IVR VoIP IP-PBX Email Management Predictive, Power, Progressive & Preview dialling Web Chat & Collaboration Call Recording & Quality Monitoring Browser Based WorkFlow & Scripting Transaction Recording Real-time and Historical Reporting SIP Trunking Telephony Services
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IP-PBX features
Multi-Channel IP ACD with Universal Queuing
CentricACD
CentricDialer
CentricIVR
CentricCorder
CentricEmail
CentricWeb
CentricAgent
CentricTracker
CentricVoIP
Centric IP Integration
CentricAdmin
CentricReport
Centric Information
Please click on the links on the left side for more information about a specific product range.
PBX Functions
- Music on Hold
- Caller ID
- Call Forward / Divert
- On Busy
- On No Answer
- On Immediate
- Do Not Disturb
- Call Transfer
- Call Parking
- Call Pickup
- Hunt Groups
- Automatic Call Diversion
- When phone logged out
Telephony Functions
- Voice Mail
- Multiple Boxes
- Group Boxes
- Pseudo Boxes
- Audible & Visual notifications
- Auto Attendant
- Multiple Level
- DISA Functionality
- Call Queuing
- DDI
- Automatic Route Selection / LCR
- Digit Manipulation
VoIPFunctions
- SIP Standard
- G.729 & G.711
- Remote Extensions
- IP Trunk Lines
- IP Tie Trunks
- VoI Pusing
- NAT, STUN or VPN
- WiFi(using 802.11 standard)
- WiFiphones
- GSM/WiFi handsets
Features
- CTI
- Call Control from PC
- BLF
- Presence
- Web Configuration
- Network Analyser Tool