Centric Data Centres

D CTI IVR VoIP IP-PBX Email Management Predictive, Power, Progressive & Preview dialling Web Chat & Collaboration Call Recording & Quality Monitoring Browser Based WorkFlow & Scripting Transaction Recording Real-time and Historical Reporting SIP Trunking Telephony Services

Home Centric Information Centric Overview Why Centric Centric Platform Centric Dialler Contact Centric Data Centres Partners News Download Information

Centric Data Centres

The Centric hosted contact centre technology platform is colocated in three data centres across the UK. These data centre are known for their comprehensive facilities and ultra high level of security. The Centric platform operates in high capacity/high available environment with a lot of resilient architecture. Centric’s VoIP environment delivers computer to computer IP communications for both inbound and outbound applications.

The multi-sited, fault tolerant and fully resilient, data premises spread across three sites to avoid a single point of failure. You can be assured there is total security (both physical and virtual), comprehensive data protection plus complete system and data back-up to deliver complete reliability. Connected directly to the UK ‘s IP backbone, via multiple carrier-grade providers, the data centre benefits from:

  • co-located systems.
  • fully qualified on-site engineers 24/7
  • on-site power generation and fully redundant PSUs
  • multiple physical IP connections
  • gigabit ethernet
  • fault tolerant links between IP switches
  • environmental controls
  • redundant routing engines
  • multiple firewalls
  • multiple traffic shaping appliances
  • fault-tolerant, centralised data storage
  • intrusion detection and prevention
  • gas-based fire suppression systems
  • manned facility 24/7 monitoring and guarding

We realise that data protection is vital to the quality of service demanded by our customers, so we ensure your data is protected at all times, 24-7, 365 days a year. Our flexible non-specific carrier policy delivers the flexibility to utilise the most appropriate carrier for your needs at all times. Centric prides itself on the security of its centres both physically and virtually, so you can be assured that your data is consistently monitored and totally secure at all times.