Hosted Contact Centre - Contact Centre Solutions

D CTI IVR VoIP IP-PBX Email Management Predictive, Power, Progressive & Preview dialling Web Chat & Collaboration Call Recording & Quality Monitoring Browser Based WorkFlow & Scripting Transaction Recording Real-time and Historical Reporting SIP Trunking Telephony Services

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The Cost Effective Solution

Blue Communications, a 150 seat, multi-site call centre located in Yorkshire, UK, used Centric solution for their agents and found revenues increase and costs reduce.

“The system is a great way to expand your revenue streams without heavy cap ex and is totally flexible”
James Straw – Blue Comms.

Smart Marketing, a 100 seat outbound telemarketing company based in Essex, UK recently used the low cost dialler solution for their business.

“It enabled us to gain business I never thought we would be able to handle, the low cost dialler is truly a flexible, quality solution and offers the best ROI model I have found anywhere for my business!”
Fiona Hall – Smart Marketing.

Centric – Making Contact Centres Affordable

Centric allows customers to rapidly set up a contact centre, without having to purchase and locate new equipment. Centric provides a fully managed, network-based suite of contact centre applications that are hosted from its state of the art data centres. Centric is a cost-effective way to obtain a contact centre with minimum start up costs and no expensive capital outlay. All your contact centre voice & data technology requirements reside in our hosted data centre. Centric will maintain and upgrade your contact centre systems and applications, as well as the IP connections to them. Centric is the ideal contact centre technology platform:

No capital expenditure.
No hardware and software costs.
No maintenance support services costs.
No installation or integration headaches.
No training and administrative costs.

Centric is a network-based hosted multi-tenant, multi-media contact centre system that unifies all communication channels, including Telephone, Email, Text, Video, and Web. Centric is hosted in premier data-centres across the UK with comprehensive facilities and high level of security. The Centric platform operates in a VoIP environment to deliver a QoS computer to computer communications for both inbound and outbound applications. The minimum a contact centre needs to access the system is a browser and a USB headset. Centric offers a complete and robust set of contact centre applications that can address all customer requirements:

Automatic Call Distribution (ACD)
Interactive Voice Response (IVR)
Predictive, Preview, and Progressive Diallers
Campaign Management & Interaction History
Multimedia Recording & Quality Monitoring
Email Management
Web Chat & Web Collaboration
Video Conferencing
Administration & Reporting

By running on IP, multiple sites are treated as a single virtual contact centre, giving the opportunity to manage agents in smaller branch offices or home workers. To the customer interactions appear seamless, irrespective of the agent’s location.

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