IP Contact Centre Platform for Unified Customer Communications
Automatic Call Distribution (ACD)
Predictive / Power / Progressive & Preview Dialing
Interactive Voice Response (IVR)
Self-Service via Interactive Voice Response (IVR)
Voice Mail
Call Recording & Quality Monitoring
Online Email Management
Web Call Back
Web Chat
Web Collaboration
Browser Based WorkFlow & Scripting
Interaction History
Centric's Integration Capabilities
Reporting
Agent Interface
Supervisor Interface
Carrier-Grade Hosting and Multi-Tenancy
Centric Product Overview
Web Chat - Facilitates real-time interaction between your agents and customers via text messaging. Agents can automatically retrieve information from a knowledge base to quickly respond to customer inquiries. Secure Socket Layer (SSL) support ensures privacy and security of the interaction between the agent and the customer.