ACD CTI IVR VoIP IP-PBX Email Management Predictive, Power, Progressive & Preview dialling Web Chat & Collaboration Call Recording & Quality Monitoring Browser Based WorkFlow & Scripting Transaction Recording Real-time and Historical Reporting SIP Trunking Telephony Services Gateways

VoiceCentric

Centric Interactive Voice Messaging includes 5 important features:

1. Text-to-Speech - enables a single ‘generic’ message to be personalized for each and every contact made.

2. Call Transfer - enables a business to feed live calls back to the agents, improving agent productivity and time management.

3. Agent Whisper - ensures the agent is pre-warned of the customers name or details .

4. CLI - enables the recipient to see who is calling, plus it presents the customers contact number to the agent (can be used for screen pop-up).

5. AMD - the system can accurately detect between an answer machine and live answer (98.4% accurate).