VoiceCentric Marketing

With live, real-time reporting VoiceCentric delivers results you can count on.

VoiceCentric Marketing is designed so that it can operate as a stand alone service or integrated into your existing CRM and contact software infrastructure. Integrate voice, sms, and email to develop compelling multi-media campaigns that get you noticed.

• Support your existing promotion and communications spend on direct mail and brochure drops
• Generate and deploy customer satisfaction surveys and feedback enquiries for immediate results
• Reduce unnecessary inbound call traffic by proactively communicating account, order or delivery status
• Increase effectiveness of general service announcements to increase service activations, registrations, subscriptions and renewals
• Communicate special offers to loyalty account holders to build “privilege status”
• Proactively confirm appointments to decrease no shows to increase yields
• Validate and confirm customer account details

Power Features

• Multi-mode communications: use interactive voice messaging in combination with personalized SMS, and your existing email solutions;
• International local time delivery: we will automatically adjust so that 9.00 am is 9.00 am in every territory to which you send a message
• Synchronisation: your data can be imported into and exported out of VoiceSage so that with full synchronization of data and results
• Power rules: specify by contact when where and how they wish to be contacted