VoiceCentric CRM

From an initial routine customer care calls welcoming them to your service, to special event promotions, there are many times when your customer would like to be speaking with you.

Benefits

• Rapidly create, deploy, manage and measure your campaign in real time. Not in days, but in an hour
• Customise messages with recipient’s name, or any other message specific details you want
• Rules based routing of results based on recipients responses
• Use VoiceCentric to smooth out your call patterns so that the amount of available customer service agents are used effectively
• Let customers contact you in the mode that they desire
• Blended modes; use click2interact and other web based activations to interact with clients in any manner that you desire