VoiceCentric Credit and Collections

Either as a stand alone service or integrated into your existing software infrastructure, you could gain significant benefits right now.

VoiceCentric Credit and Collections enables you to:

• Send calls from within your own software environment or trigger manually
• Send calls out in pre-determined waves for efficient call back management
• Throttle up and throttle down delivery rates to manage call back cycles
• Specify the call centre agent you wish to direct return calls to
• Specify the DTMF callback options online
• Find-me follow-me functionality to any landline or mobile
• Full real time reporting capability

VoiceCentric delivers:

• Collect more money in less time
• Reduce outstanding debtor days
• Increased first time, right party contact
• Manage call back volumes for maximum efficiency
• Simple or complex call back rules
• Fewer agents required to service outbound calls
• Follow delivery effectiveness in real time
• Customise your reporting
• Integrate as required with other software