ACD CTI IVR VoIP IP-PBX Email Management Predictive, Power, Progressive & Preview dialling Web Chat & Collaboration Call Recording & Quality Monitoring Browser Based WorkFlow & Scripting Transaction Recording Real-time and Historical Reporting SIP Trunking Telephony Services

Hosted IP Contact Centre Technology
A Carrier-Class Platform
Voice Over IP (VoIP)
Scalability & Availability Architecture
IP Interoperation
Easy CRM Integration
Business Continuity Architecture
MPLS - The Facts:

Centric Platform Architecture

Scalability & Availability Architecture

  • N+1 Scalability Strategy à Cost Effective High Availability
  • N+1 & Clustering à No Single Point of Failure
  • Using Microsoft Server Technology to Build Carrier Grade Call Centers
  • Microsoft White Paper
    • Published: June 2006
  • Tested and verified by Microsoft, BT, Amex, and others