The Cost Effective Solution

Blue Communications, a 150 seat, multi-site call centre located in Yorkshire, UK, used Centric solution for their agents and found revenues increase and costs reduce.

"The system is a great way to expand your revenue streams without heavy cap ex and is totally flexible"
James Straw - Blue Comms.

Smart Marketing, a 100 seat outbound telemarketing company based in Essex, UK recently used the low cost dialler solution for their business.

"It enabled us to gain business I never thought we would be able to handle, the low cost dialler is truly a flexible, quality solution and offers the best ROI model I have found anywhere for my business!"
Fiona Hall - Smart Marketing.

Resources from Centric - Call Centre Equipment

Data Communication	Telephony	Call Center Software
Call Center Equipment	Computer Software

• Call Center Globe
  CallCenterGlobe.com - Resources for the Global Call and Contact Center Professional.

Industry links:

• Communications Management Association
• Call Centre Association
• Direct Marketing Association
• Internet Telephony Services Providers' Association

Business Directories:

• Applegate
• Computers & IT - B2BIndex.co.uk

Telephony Forum:

• CallCentreVoice discussion forums
• Telephony Index - the telephony industry resource

Call Centre publications:

• Contact Center World
• UK Contact Centre Industry news
• News Channel
• Contact centres.com single source of news, information or reference point for 'everything' contact centres.
• Call Center Globe

Useful tools:

• Phone search locator - UK telephone code locator

Useful links:

• Call Centre Expo
• Direct Marketing Assoc
• Office of Info. Comm
• Call Centre Assoc
• CMA, Communications Management Association
• Internet Telephony Services Providers' Association
• Socitm (The Society of Information Technology Management)
• Call Centre Focus Mag
• Call Centre Europe
• The Call Centre Management Association
• COMMSDEALER
• Call Centre Helper
• Business Link
• European Direct Marketing Association
• the Federation of European Direct Marketing Association
• The Helpdesk Institute
• Institute of Customer Service
• Ofcom (Office Of Communications)
• The Resource Centre for Customer Service Professionals
• The Channel Show
• Contact Centre Link
• ContactCenterWorld.com
• Communications News
• Contact Centres
• Financial Sector Technology (FST)
• UKinContact
• VON FOCUS
• Call Centre Executive Forum
• Welsh Contact Centre Forum
• TelePlaza
• KnowledgeStorm

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