Centric's Unified Contact Centre Technology
All-IP Architecture - One Connection
Multiple Locations, One System - Virtual by Design
Scalable High-Capacity, High-Availability Architecture
Multi-Tenant Call Centre Platform with Tenant Self-Administration
Browser-Based Clients
Rapid Implementation

Why Centric

Centric is the ideal hosted contact centre technology platform:

Rapid Implementation
With a high level of pre-unified functions, a standard application development environment, and APIs that simplify external integrations, even with complex IT environments, Centric reduces the costs and risks associated with contact Centre projects and, most important, brings them in on time and in less time than any other approach would allow.

The Call Centre landscape is evolving rapidly. This is being fuelled by the Internet and the proliferation of new communication channels, by rising customer communication expectations, and by a trend toward Call Centre consolidation and virtualization to fit global distributed enterprises. Your contact Centre technology has to address today's business needs and be future-proof to ensure maximum ROI. You need Unified Customer Communications and you need it On-Demand.

Enterprises need to make a diverse collection of Call Centre technologies work together, to broaden the scope of the Call Centre to include the new Internet, e-mail and video channels, and to expand the boundaries of the call Centre to encompass all of the knowledge workers in the enterprise.

Customers want to choose where, when and how they interact with companies. They don't want to waste time being transferred around to find the right person to help them, repeating the same information over and over at each step along the way.

Unified Customer Communications makes it possible for you to meet and exceed your customers' communications expectations in a way that makes economic sense for you. Whether your company is at a single location or is highly distributed, a Unified Customer Communications platform will gracefully route any and all customer interactions to the right person, whether that is a formal call Centre representative or a knowledge worker anywhere in your organization.

And through its multi-tenant architecture with tenant self-administration, Centric's Unified Customer Communications supports any number of Call Centres, each with its own unified administration and reporting.