Flexible Contact Centre...expands to fit your needs...Centric launches VoIP hosted centre...
Centric Contact Centre helps start-up companies control costs.
Centric makes a significant switch
improves the quality of service, maximises agent productivity, and increases revenues
November 2005
Centric, the UK's leading supplier of hosted contact centre solutions, has moved its data centre operations to Global Switch. With state-of-the-art carrier neutral facilities in London, Amsterdam, Frankfurt, Madrid, Singapore and Sydney, Global Switch meets Centric's requirement for a flexible, high security IT environment.
Centric was established to meet the increasing demand for genuinely unified, network-based call centres. The new generation of technology provides a compelling alternative to the complexity and high cost of traditional switch-based contact centres. Centric's portfolio of products, software, services and expertise facilitates delivery of a broad spectrum of advanced solutions.
Paul Moorman, Centric MD, outlines the importance of the operations move,
"The Global Switch campus in London's Docklands includes Europe's largest purpose-built carrier neutral data centre. With 24x7 security, diverse power supplies, environmental control, and access to multiple carriers and service providers, the facilities are specifically designed to house and protect mission-critical IT equipment. Moving to Global Switch demonstrates our firm commitment to providing the very highest levels of security and resilience for our hosted contact centre solutions."
In collaboration with the world's best partners, Centric aims to deliver products and services which excel in reliability, functionality and user-friendliness. As a result, more of the world's top tier network service providers (NSPs) have chosen Centric's all-IP, universal access Contact Centre system than any other similar product. The company's growing customer base includes companies in the utilities, financial services, retail and distribution, food and drink, teleservices, and outsourcer services sectors, as well as local government and public sector organisations.
For more information, contact:
Delia Bull
Bull Marketing and PR
Tel: 01753 858063
Mobile: 07971 066019
db@bulluk.com
www.bulluk.com