Flexible Contact Centre...expands to fit your needs...Centric launches VoIP hosted centre...
Centric Contact Centre helps start-up companies control costs.
Centric launches "Hosted Predictive Dialler"
improves the quality of service, maximises agent productivity, and increases revenues
May 2005
CentricDialler, Centric's integrated predictive dialler has dialling precision able to calculate dial rates that deliver both agent productivity and the industry's lowest abandoned call rates. By contrast, most legacy diallers are able to deliver only one or the other.
CentricDialler's all-IP design allows for unprecedented return on investment (ROI). Clients benefit from national and international LCR and can easily distribute agents to cheaper offshore facilities. CentricDialler is self-contained and does not rely on an external PBX (private branch exchange) or other expensive legacy hardware. Blending inbound and outbound on a single platform enables agent inactivity to be virtually eliminated.
"With today's lean budgets, contact centres are looking for new ways to do more with less. CentricDialler's unique technology provides unparalleled productivity gains compared with any legacy dialler, while providing contact centre managers with an entirely new set of tools to reduce expenses,"
said Mark Vernum, marketing Manager, Centric.
CentricDialler is an add-on component to the Centric all-IP contact centre platform. CentricDialler fully integrates predictive dialling functionality with Centric's IP-based Automatic Call Distributor (ACD) for a seamless soft-dial solution.
There is increasing pressure on the outbound dialling industry from trade groups and legislators to reduce abandoned calls. While most legacy diallers will struggle to meet these new requirements, CentricDialler has been designed with them specifically in mind.
About Centric
Centric is one of the UK's leading innovative communications companies. It provides fully managed, multi-tenant, "Hosted" multi-media contact centre solutions to business customers, as well as services to telecoms carriers, mobile operators and other network service providers.
Centrics' principal operations are in the United Kingdom.
For more information, contact:
Delia Bull
Bull Marketing and PR
Tel: 01753 858063
Mobile: 07971 066019
db@bulluk.com
www.bulluk.com