Flexible Contact Centre...expands to fit your needs...Centric launches VoIP hosted centre...
Centric Contact Centre helps start-up companies control costs.
Flexible Contact Centre expands to fit your needs
...Centric launches VoIP hosted centre...
October 2005
Centric has recently launched its new hosted IP contact centre, for any sized company who wants a contact centre, without the large set up costs normally associated with a large contact centre.
Centric allows customers to rapidly set up a contact centre, without having to purchase and locate new equipment, which is generally costly and bulky. As there is no physical equipment located on the customers' premises, there is no need for specialist staff to run and maintain it on a daily basis, resulting in a large cost saving against a traditional option.
Customers have access to a variety of sophisticated options, which are normally found on large contact centres. This includes, blended queues allowing agents to work on a variety of different types of contact. There are various routing rules and scripts, each tailored to deal with different business scenarios, such as differentiation between new customers placing their first order, or existing customer buying services, as well as routing contacts differently depending on the day or week, time or day.
By running on IP multiple sites are treated as a single virtual contact centre, giving the opportunity to recruit and manage agents offshore, in smaller branch offices or even using home workers. To the customer interactions appear seamless, irrespective of the agent's location.
Paul Moorman (Managing Director) of Centric said
"for companies looking to offer excellent customer service, this is a cost-effective way to obtain a contact centre with minimum start up costs and no expensive capital outlay."
About Centric
Centric, the UK's leading supplier of hosted contact centre solutions, was established in order to meet the increasing demand for genuinely unified, network based call centres. The new generation of technology provides a compelling alternative to the complexity and high cost of traditional switch-based contact centres.
In collaboration with the world's leading technology partners, we aim to deliver products and services with the highest reliability, functionality and simplicity for operational use. As a result, more of the world's top tier network service providers (NSPs) have chosen Centric's all-IP, universal access Contact Centre system than any other similar product.
Our growing customer base includes companies in the utilities, financial services, retail and distribution, food and drink, teleservices, and contact centre outsource service sectors, as well as local government and public sector organisations.
Centric is supported throughout the UK by a team of dedicated account managers, service support engineers and professional services consultants.
For more information, contact:
Delia Bull
Bull Marketing and PR
Tel: 01753 858063
Mobile: 07971 066019
db@bulluk.com
www.bulluk.com