Multi-Channel IP ACD with Universal Queuing
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Centric Hosted Predictive Dialer

Centric Hosted Dialer

Centric Hosted Dialer provides a complete outbound solution for predictive, power, progressive, and preview hosted dialing plus IVR dialing, available from Centric for use with Centric. Centric Hosted Dialer gives Centric hosted call centre users access to state-of-the-art predictive dialing technology combined with powerful campaign management tools. This allows contact Centre managers to maximize the efficiency of their operations by taking advantage of both inbound and outbound calling capabilities.

Centric Hosted Dialer provides Productivity Under Compliance. Its new pacing technology, based on massive call simulation instead of legacy techniques, yields higher agent productivity with fewer abandoned calls. This allows UK based companies to be in compliance with Ofcom's new regulations that strictly limit silent calls, without sacrificing agent productivity. It also provides the highest level of integration possible between the dialer and ACD. And with Centric Hosted Dialer's user-friendly Campaign Manager component, contact outbound dialer managers can set-up, monitor and adjust outbound campaigns with unprecedented ease, all in a single, unified platform. Despite its predictive dialing excellence, organizations that prefer the more conservative power, preview and progressive dialing methods, or who undertake IVR dialing with optional access to live agents, will find that Centric Hosted Dialer's one campaign manager supports all of these methods.