ACD CTI IVR VoIP IP-PBX Email Management Predictive, Power, Progressive & Preview dialling Web Chat & Collaboration Call Recording & Quality Monitoring Browser Based WorkFlow & Scripting Transaction Recording Real-time and Historical Reporting SIP Trunking Telephony Services

Multi-Channel IP ACD with Universal Queuing
CentricACD
CentricDialer
CentricIVR
CentricCorder
CentricEmail
CentricWeb
CentricAgent
CentricTracker
CentricVoIP
Centric IP Integration
CentricAdmin
CentricReport

Product Information

Multi-Channel IP ACD with Universal Queuing

    Centric's all-IP Automatic Call Distributor (ACD) provides queuing and routing for all media types:

  • Phone Calls
  • Emails
  • Web Calls (chat, voice, video, collaboration)
  • Videophone Calls

All of these contact types are seamlessly blended into a single queuing and routing intelligence and all can follow the same call flow and routing rules. In addition, all contact types are tracked and managed through one database and one set of reports. Forms-based tools define routing rules, and simple scripting tools enable advanced data-driven and skills-based routing plans.