ACD CTI IVR VoIP IP-PBX Email Management Predictive, Power, Progressive & Preview dialling Web Chat & Collaboration Call Recording & Quality Monitoring Browser Based WorkFlow & Scripting Transaction Recording Real-time and Historical Reporting SIP Trunking Telephony Services

Hosted IP Contact Centre Technology
A Carrier-Class Platform
Voice Over IP (VoIP)
Scalability & Availability Architecture
IP Interoperation
Easy CRM Integration
Business Continuity Architecture
MPLS - The Facts:

Centric Platform Architecture

MPLS - The Facts:

  • Multi Protocol Label Switching - is a technology for speeding up network traffic flow and making it easier to manage. MPLS involves setting up a specific path across a network for a given sequence of data packets; the path being identified by a label put in each packet.
  • MPLS makes it easy to manage a network for Quality of Service (QoS).
  • MPLS provides the best way to guarantee network performance for voice calls. It helps ensure that no one is aware that VoIP is being used at all.
  • According to Nemertes Research, an independent research firm, it is in fact QoS that makes IT executives turn to MPLS. Over 60 per cent of the 3,000 organisations surveyed said they were already using, or soon planned to deploy, MPLS in some form. And the main reason for doing so was QoS.

SIP Trunking Telephony Services

SIP Trunking is the mechanism used to interconnect SIP Enabled PBXs and/or SIP User Agents to each other to establish voice sessions between each other over an IP Network. Utilizing the now ubiquitous SIP Standard for signalling, SIP Trunking has emerged as a viable alternative to legacy (TDM) and fixed-line circuits for the establishment and transmission of voice communications. There are several applications of SIP Trunking with the most popular being interconnecting SIP-enabled PBXs to each other and allowing the offloading of off net traffic to the PSTN.