Click on the links below to download datasheets for "Centric Hosted Contact Centre with Hosted Microsoft Dynamics CRM 4"
Integration with Microsoft Dynamics CRM
Microsoft Dynamics CRM - Customer Service Brochure
Centric Hosted Contact Centre with Hosted Microsoft Dynamics CRM 4
Hosted Microsoft Dynamics CRM 4 is a full Customer Relationship Management (CRM) suite with Marketing, Sales and Service capabilities that are fast, familiar and flexible, helping businesses of all sizes to find, win and grow profitable customer relationships.
Hosted Microsoft Dynamics CRM 4 works with Centric Hosted Contact Centre and Centric Hosted Dialer to streamline processes across an entire Call Centre operation.
Centric Hosted Contact Centre and Centric Hosted Dialer seamless integration with Hosted Microsoft Dynamics CRM 4 is achieved through using the URLs of Hosted Microsoft Dynamics CRM 4 to display the relevant aspects of the system. This process takes advantage of the fact that Hosted Microsoft Dynamics CRM 4 is web-based, and provides interfaces for integration with Centric Hosted Contact Centre and Centric Hosted Dialer through Web-Services.
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