ACD CTI IVR VoIP IP-PBX Email Management Predictive, Power, Progressive & Preview dialling Web Chat & Collaboration Call Recording & Quality Monitoring Browser Based WorkFlow & Scripting Transaction Recording Real-time and Historical Reporting SIP Trunking Telephony Services

Hosted IP Contact Centre Technology
A Carrier-Class Platform
Voice Over IP (VoIP)
Scalability & Availability Architecture
IP Interoperation
Easy CRM Integration
Business Continuity Architecture
MPLS - The Facts:

Centric Platform Architecture

IP Interoperation

  • Platform is Natively IP
  • SIP and H.323 Support
  • Works with All Standard Media Gateways
  • All standard voice codecs
  • All standard video codecs
  • Built-in IP Softphone
  • External IP Phone Support
  • Certified with Major Providers
    • Gateways
    • Softswitches
    • IP Centrex
    • VOIP Handoff Networks (T1 / E1 à IP)