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The Cost Effective Solution

Blue Communications, a 150 seat, multi-site call centre located in Yorkshire, UK, used Centric solution for their agents and found revenues increase and costs reduce.

"The system is a great way to expand your revenue streams without heavy cap ex and is totally flexible"
James Straw - Blue Comms.

Smart Marketing, a 100 seat outbound telemarketing company based in Essex, UK recently used the low cost dialler solution for their business.

"It enabled us to gain business I never thought we would be able to handle, the low cost dialler is truly a flexible, quality solution and offers the best ROI model I have found anywhere for my business!"
Fiona Hall - Smart Marketing.

Centric - Making Hosted Contact Centres Affordable

Centric allows customers to rapidly set up a hosted contact centre, without having to purchase and locate new equipment. Centric hosted call centre provides a fully managed, network-based suite of contact centre applications that are hosted from its state of the art data centres. Centric is a cost-effective way to obtain a hosted contact centre with minimum start up costs and no expensive capital outlay. All your contact centre voice & data technology requirements reside in our hosted data centre. Centric hosted call centre will maintain and upgrade your contact centre systems and applications, as well as the IP connections to them. Centric is the ideal hosted contact centre technology platform:

• No capital expenditure.
• No hardware and software costs.
• No maintenance support services costs.
• No installation or integration headaches.
• No training and administrative costs.

Centric hosted call centre is a network-based hosted multi-tenant, multi-media contact centre system that unifies all communication channels, including Telephone, Email, Text, Video, and Web. Centric hosted call centre is hosted in premier data-centres across the UK with comprehensive facilities and high level of security. The Centric hosted call centre platform operates in a VoIP environment to deliver a QoS computer to computer communications for both inbound and outbound applications. The minimum a contact centre needs to access the system is a browser and a USB headset. Centric hosted call centre offers a complete and robust set of contact centre applications that can address all customer requirements:

• Automatic Call Distribution (ACD)
• Interactive Voice Response (IVR)
• Hosted Predictive Dialer, Hosted Preview Dialer, and Hosted Progressive Dialler
• Predictive, Preview, and Progressive Diallers
• Campaign Management & Interaction History
• Multimedia Recording & Quality Monitoring
• Email Management
• Web Chat & Web Collaboration
• Video Conferencing
• Administration & Reporting

By running on IP, multiple sites are treated as a single virtual hosted contact centre, giving the opportunity to manage agents in smaller branch offices or home workers. To the customer interactions appear seamless, irrespective of the agent's location.

Latest News

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Harness new channels to communicate with your customers
CONTACT™ adds SMS/text messaging, email, web chat and fax communication channels to your contact centre environment.
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Centric Hosted Contact Centre
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Centric Hosted Contact Centre
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Integration with Salesforce.com CRM
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Benefits of a Hosted Contact Centre
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Flexible Contact Centre...expands to fit your needs...Centric launches VoIP hosted centre...
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Centric Contact Centre helps start-up companies control costs.
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Centric launches "Hosted Predictive Dialler" improves the quality of service, maximises agent productivity, and increases revenues.
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Centric makes a significant switch.
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