ACD CTI IVR VoIP IP-PBX Email Management Predictive, Power, Progressive & Preview dialling Web Chat & Collaboration Call Recording & Quality Monitoring Browser Based WorkFlow & Scripting Transaction Recording Real-time and Historical Reporting SIP Trunking Telephony Services

Hosted IP Contact Centre Technology
A Carrier-Class Platform
Voice Over IP (VoIP)
Scalability & Availability Architecture
IP Interoperation
Easy CRM Integration
Business Continuity Architecture
MPLS - The Facts:

Centric Platform Architecture

Hosted IP Contact Centre Technology

Unified IP contact centre suite that includes multi-channel ACD, IVR, Voicemail, Email, Web, CTI, Predictive Dialling, Multimedia Recording and Administrative tools