"Home-Based Call Centre Agents" ; Remote Agents

Why Centric hosted "Virtual Contact Centre" For Your Enterprise?

Centric\'s hosted "Virtual Contact Centre" technology will unify your multi-media communications. Inbound or outbound, single-site or multi-location, any media - Centric provides the technology to consolidate your call centres.

Centric makes "Homeshoring" a reality

With IP telephony and Centric\'s hosted software, using Home-Based Call Centre Agents; Remote Agents is fast becoming a cost-effective alternative. A contact centre can now be made up of a group of people working from their homes, being monitored via Centric technology. Virtual contact centres, are providing an alternative with home-based agents.

Centric "Virtual Call Centre" - Multiple Locations, One Centric System
Virtual means having home-based call centre agents, with calls routed to them seamlessly as if they were all working together in the one building.

Home-based virtual contact centres constitute one of the fastest growing trends in the Contact Centre market.

Centric\'s all-IP solution means you can locate your agents wherever it makes the most sense?in multiple centres or even at home?AND manage them all with one network, one set of business rules, and one set of reports.

Centric "Virtual Contact Centre" technology can distributes calls across multiple office, mobile and home-based agents

Home-Based Call Centre Agents; Remote Agents

Inbound and outbound home-based call centre agents. Utilizing VoIP (Voice over Internet Protocol) and SIP (Session Initiation Protocol), remote agents can be launched from anywhere in the world utilizing Centric\'s "Virtual Contact Centre" technology

Utilizing remote call centre agents makes it possible for call centres to attract high-performing agents from a wider geographical range and allows staffing flexibility.

The benefits of a virtual contact centre are compelling

Many organizations are now embracing the concept of Home-Based Call Centre Agents; Remote Agents.

Centric "Virtual Contact Centre" creates a single system image for the whole enterprise regardless of the number of sites and the locations of agents. Virtualization increases agent efficiency and reduces complexity. Centric provides a single point of access from any PC to create and change IVR scripts and recordings, call flows, agent skills, group assignments, quality of service targets, etc.

A single Centric platform unifies multiple business units, each enjoying a virtual call centre staffed by agents across multiple locations, anywhere within your enterprise or within outsourced facilities.