ACD CTI IVR VoIP IP-PBX Email Management Predictive, Power, Progressive & Preview dialling Web Chat & Collaboration Call Recording & Quality Monitoring Browser Based WorkFlow & Scripting Transaction Recording Real-time and Historical Reporting SIP Trunking Telephony Services

Hosted IP Contact Centre Technology
A Carrier-Class Platform
Voice Over IP (VoIP)
Scalability & Availability Architecture
IP Interoperation
Easy CRM Integration
Business Continuity Architecture
MPLS - The Facts:

Centric Platform Architecture

Easy CRM Integration

CCI: Computer-Computer Integration

  • Better Approach than CTI
    • Easier, Quicker, Cheaper
    • Open Standards-based: COM objects, XML, .NET
    • More Reliable and Feature Rich
  • Call Object Concept
    • Call Information is Always with Call
    • Easily Shared With External Applications
    • Facilitates Intelligent Screen Pops and Transfers
  • CentricConnector
    • Centric's CRM Integration Enabler