Multi-Channel IP ACD with Universal Queuing
CentricACD
CentricDialer
CentricIVR
CentricCorder
CentricEmail
CentricWeb
CentricAgent
CentricTracker
CentricVoIP
Centric IP Integration
CentricAdmin
CentricReport

Product Information

CentricCorder

Centric multi-media call recorder is a new generation recording tool available from Centric. for use with Centric. With CentricCorder, Centric users capture, store,and access all caller-agent interactions regardless of the call type-telephone, web chat, VoIP, e-mail, or voice messages and responses-making CentricCorder a true multimedia recorder in a market still dominated by single media legacy equipment.

With CentricCorder, Centric continues its tradition of technology and market leadership established with Centric. With an all-IP architecture, CentricCorder elegantly and simply delivers leading-edge recording capabilities-capabilities that are often complex and even awkward in legacy systems. Moreover, CentricCorder's open-standards technology brings customization capabilities not possible with earlier recording technology generations. Centric is an all-IP carrier-class system for service providers and large scale end users supporting multimedia customer interactions via all channels in one high-capacity, high availability, multi-tenant platform. Centric can be deployed as a premise-based call centre or in the network by service providers offering hosted call centre services.