IP Contact Centre Platform for Unified Customer Communications
Automatic Call Distribution (ACD)
Predictive / Power / Progressive & Preview Dialing
Interactive Voice Response (IVR)
Self-Service via Interactive Voice Response (IVR)
Voice Mail
Call Recording & Quality Monitoring
Online Email Management
Web Call Back
Web Chat
Web Collaboration
Browser Based WorkFlow & Scripting
Interaction History
Centric's Integration Capabilities
Reporting
Agent Interface
Supervisor Interface
Carrier-Grade Hosting and Multi-Tenancy
Centric Product Overview
Carrier-Grade Hosting and Multi-Tenancy
For the hosted configurations of multi-application enterprises, the platform features strong capabilities with individual tenant self-administration. With its high capacity and high availability architecture, Centric is the carrier-grade contact centre platform, as increasingly demanded by by our enterprise customers.