ACD CTI IVR VoIP IP-PBX Email Management Predictive, Power, Progressive & Preview dialling Web Chat & Collaboration Call Recording & Quality Monitoring Browser Based WorkFlow & Scripting Transaction Recording Real-time and Historical Reporting SIP Trunking Telephony Services

Hosted IP Contact Centre Technology
A Carrier-Class Platform
Voice Over IP (VoIP)
Scalability & Availability Architecture
IP Interoperation
Easy CRM Integration
Business Continuity Architecture
MPLS - The Facts:

Centric Platform Architecture

A Carrier-Class Platform

  • High Capacity, Scalability & Availability
    • Carrier Grade, Cost-Effective Platform
    • Software-Based Design Enables Smooth Scaling
    • "Five 9s" Architecture Has No Single Point of Failure
  • Comprehensive Multi-Tenancy
    • Resource Sharing; Secure Tenant Partitions
    • Tenant Self-Administration and Centralized Administration
    • Remote Management and Monitoring
  • Easy To Integrate
    • More Integration Points Than Legacy Technology
    • Enables Seamless CRM
  • Backed by a Carrier-Class Company
    • Four Tier, 7x24 Software Assurance Program