Qcoach Evaluate Agent Quality Monitoring & Scoring
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The Cost Effective Solution
Blue Communications, a 150 seat, multi-site call centre located in Yorkshire, UK, used Centric solution for their agents and found revenues increase and costs reduce.
"The system is a great way to expand your revenue streams without heavy cap ex and is totally flexible"
James Straw - Blue Comms.
Smart Marketing, a 100 seat outbound telemarketing company based in Essex, UK recently used the low cost dialler solution for their business.
"It enabled us to gain business I never thought we would be able to handle, the low cost dialler is truly a flexible, quality solution and offers the best ROI model I have found anywhere for my business!"
Fiona Hall - Smart Marketing.
Qcoach Evaluate Agent Quality Monitoring & Scoring
Call Recording - Agent Quality Monitoring & Scoring
Qcoach Evaluate Agent Quality Monitoring & Scoring, easy to use & cost effective agent evaluation
Qcoach Evaluate is an Agent Quality Monitoring & Scoring solution that is of equal standard to the major solutions such as Nice, Verint or Witness, and much more cost effective.
Qcoach Evaluate Agent Quality Monitoring & Scoring solution consists of the following components:
- Designing the organization – create the organizational family tree to report analysis at different levels.
- Design the evaluation template – list the assessment criteria and weighted values for each element.
- Evaluate the call– using the assessment template.
- Add audio bookmarks - illustrate the strengths and weaknesses with segments of from the call
- Analysis – built in reports to analyze multi-level strengths and weaknesses, trends etc.
- Coaching – review the evaluations online with the learner and agree improvement goals.
Qcoach Evaluate Agent Quality Monitoring & Scoring is software only, is very easy to use, a minimum of 5 licenses can be purchased or added as the call center grows.
Qcoach Evaluate Agent Quality Monitoring & Scoring solution can be used across multiple sites and includes its own SQL database.
Online consulting and training services are available from and charged hourly. Modules include designing the evaluation template, evaluation skills training and training in giving positive feedback.
Please contact us to arrange for an online demonstration of the Qcoach Evaluate Agent Quality Monitoring & Scoring solution.
To download the Qcoach Evaluate Agent Quality Monitoring & Scoring solution datasheets please click HERE
Click here to view Qcoach Evaluate Features & Benefits.
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